Frequently Asked Questions

OMG – My site is down!
Submit a support ticket NOW! We request that you use the ticket system for tracking purposes. Sending an email to Astacia will not be properly marked and could get a delayed reply.
Why do I never see update alerts?
Updates are handled under your maintenance contract. Therefore, we have hidden those intrusive yellow bars from the top of your site. If you see one occasionally, it’s probably because a tech is updating your site.
What if I read about a exciting new WordPress plugin?
Use the contact form below and we’ll get back to you on whether or not it is compatible with your site.
What is this “Database” tab I see in my Dashboard?
That is the program we use to create backups of your site.
Where do these backups go to?
Backups are stored ExpandSM external hard drives and two secure clouds.

Links to pages are not working
Settings > Permalinks – click
My dashboard is has too many boxes
In the upper right, you will see the “Screen Options” tab. Click it to see the dropdown

You can figure out what to do from here.

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